Privacy Policy
1. Introduction
Online Bodega Natin values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website, in accordance with the Data Privacy Act of 2012 and applicable laws of the Philippines.
By accessing our website and using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
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Personal Identification Data: Full name, date of birth, gender
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Contact Information: Address, email, mobile number
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Payment Information: Credit/debit card details, bank account info (processed through secure third-party gateways)
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Order Information: Products ordered, delivery details, order history
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Technical Data: IP address, browser type, device information, cookies, and usage data
3. How We Use Your Information
Your information may be used for the following purposes:
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To process and deliver your orders
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To communicate with you regarding your orders or inquiries
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To provide customer support
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To improve our website, services, and customer experience
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For marketing, promotions, or surveys (only with your consent)
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To comply with legal obligations and protect our rights
4. Sharing and Disclosure of Information
We do not sell, trade, or rent your personal information. However, we may share your information with:
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Logistics providers to deliver your purchases
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Payment gateway partners for secure transaction processing
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Service providers who assist us in operating our website and services
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Government agencies when required by law, subpoena, or legal process
5. Data Storage and Retention
Your data is stored securely on our servers or trusted third-party platforms. We retain your personal data only for as long as necessary to fulfill the purposes stated in this policy and to comply with legal obligations.
6. Security of Personal Information
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, or disclosure.
However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and be cautious of phishing attempts.
7. Your Data Privacy Rights
Under the Data Privacy Act of 2012, you have the right to:
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Be informed about the processing of your data
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Access your personal information
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Object to or restrict processing
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Rectify incorrect or outdated data
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Request deletion of your data
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Withdraw consent at any time
To exercise your rights, please contact our Data Privacy Officer at info@viahero.ph.
8. Cookies Policy
Our website uses cookies to enhance your browsing experience. You may choose to disable cookies through your browser settings, but this may affect certain site functionalities.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date.
10. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact:
Data Privacy Officer